Shipping policy

Shipping Policy

Overview

Sola Homewares ships orders within Australia and internationally where available. We work with trusted fulfillment partners to carefully pack and ship each order. Each Sola piece is sourced with care, and in some cases, made to order.

Some items may take a little longer to arrive. We believe in choosing pieces thoughtfully, and a little extra time allows us to deliver objects that feel considered and well made. Some items are made to order.

Processing Time

Orders are typically processed within 1–3 business days after payment has been received. During peak periods or product launches, processing may take slightly longer.

Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Time

Estimated delivery times are:

Australia: 7–20 business days
International: 10–30 business days

Delivery times are estimates and may vary depending on customs processing, carrier delays, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order.

From time to time, Sola Homewares may offer free shipping promotions which will be clearly stated on our website.

Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

Please allow 24–72 hours for tracking information to update after shipment.

Customs, Duties and Taxes

International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer and are not controlled by Sola Homewares.

Delays

While we work hard to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances outside our control.

Incorrect Address

Please ensure your shipping address is correct at checkout. Sola Homewares cannot be responsible for orders shipped to incorrectly provided addresses.